Frequently Asked Questions
Q. DO WE NEED DINNER RESERVATIONS?
A. Your ticket is your reservation for the 7pm or 8pm showtimes. You can arrive up to an hour and a half prior to showtime and your table will be ready for dinner. You eat dinner and watch the show in the same location.
Q. WHAT TIME ARE YOUR SHOWS?
A. Most shows are Thursday-Sunday. The Show times vary every week and are specific to each show. Shows typically start between the hours of 7pm and 10pm. There will be occasional exceptions to these start times; please visit our calendar page for exact show times.
Q. HOW LONG ARE YOUR SHOWS?
A. Most shows average about one hour and thirty minutes.
Q. HOW CAN I BUY TICKETS?
A. You can call the box office starting at 10am Monday through Saturday and starting at 3pm on Sunday. The number for the Off the Hook Comedy Club Box Office is 239-389-6901. You can also purchase tickets at the door one hour prior to Showtime if we are not sold out. Tickets can also be purchased 24/7 online via our website.
Q. HOW DO I BOOK A PRIVATE PARTY FOR A GROUP OF 20 PEOPLE OR MORE?
A. Please contact our Box Office manager at 239-389-6901. You can rent the entire venue for private events.
Q. WHAT TIME DO THE DOORS OPEN?
A. Doors open for all shows one hour prior to the stated Showtime. If you are attending a second showing that evening we will not open the doors until the first show has been completely cleared for entry by our staff.
Q. WHAT TIME SHOULD I ARRIVE?
A. General Admission for the EARLY SHOWS should arrive up to 1 hour early; seating is first come-first served. Reserved Admission for the EARLY SHOWS are requested to arrive a minimum of 15 minutes prior to showtime (these seats are saved) and are welcome to come earlier. Our kitchen and bar open when we open; typically two hours prior to showtime for early shows.
General Admission for the LATE SHOWS should arrive a minimum of 30 minutes prior to showtime and check in at the will call window (if you do not already have your tickets in your hand). Seating is first come-first served so the earlier the better. You will be required to wait outside while we cleanup from the early show.
Q. WHAT IS THE SEATING LIKE?
A. General seating is first come-first served. Reserved VIP seating is saved for the first three rows in the club. We may at times seat parties together at the same table if seats are available.
Q. DO YOU HAVE RESERVED SEATING?
A. Yes, your ticket will guarantee you have a seat inside the showroom. Big parties will not be guaranteed seating together unless you arrive as a group 45 minutes prior to Showtime. All groups of 10 or larger that would like to be seated together will be required to call our Box Office to confirm arrival so we can plan accordingly. However, we will try to do our best at anytime to seat your party as a group; sometimes sold out shows are very difficult to seat unless the tickets are purchase as one reservation.
Q. HOW MUCH ARE THE TICKETS?
A. Ticket prices vary by performer and from night to night. Check the Calendar Page for a full listing of tickets prices for all shows currently on sale.
Q. WHAT IS A TWO ITEM MINIMUM?
A. There is a 2 item minimum per person. Any drink or food combination will meet our minimums.
Q. HOW MUCH ARE DRINKS?
A. The price varies depending on what you are drinking, but the range is from $4 to upwards of $12. Yes, we can offer you bottle service and no, you can't buy one for $12…..:)
Q. WHAT IF I DON'T DRINK?
A. Non-alcoholic beverages are available.
Q. CAN I BUY FOOD INSTEAD OF DRINKS?
A. Yes, you can buy any 2 items on our menu to satisfy our minimum.
Q. WHAT KIND OF FOOD DO YOU HAVE?
A. We have a full dinner menu with everything from appetizers to entrees and desserts.
Q. WHAT IF I LOST MY ID?
A. Everyone is required to have a valid photo ID to purchase alcohol or use a credit card. We are an 18-year old and up venue.
Q. DO YOU HAVE AN AGE LIMIT?
A. All shows are 18 and over. There will be some exceptions. Please see our show detail listing. If they are family friendly or all ages we will post this on the ticket-ordering page
Q. CAN I SWITCH FROM ONE SHOW TIME TO ANOTHER SHOW?
A. Please call the Box Office 239-389-6901. We will do our best to accommodate your request, but there are no refunds. Some ticket exchanges will have an additional surcharge to switch dates and times on events.
Q. CAN I GET A REFUND IF I DIDN'T USE MY TICKETS?
A. All tickets are non-refundable once they are charged. There are no day of show cancellations. If you bought tickets online the tickets are non-refundable and you cannot cancel them, as per the instructions given on the website when you purchase them.
Q. CAN I GIVE MY TICKETS TO SOMEONE ELSE?
A. We require the purchaser to pick up the tickets with an ID that matches the name of the ticket purchaser. If you call and can identify your purchase with the credit card used for the sale we will be happy to place the tickets at will call in the name you prefer.
Q. ARE YOU MOVING TO BONITA SPRINGS, FL?
A. Although we are currently under construction at the corner of Bonita Beach Road and Imperial Boulevard the 4-acre SWFL Performing Arts Center will be hosting a dinner theater venue with large scale events. For more info please visit www.SWFLPerformingArtsCenter.com
Q. CAN YOU BOOK A COMEDIAN FOR MY EVENT?
A. Yes, we provide talent to many special events in the area and across the country. We book celebrity comedians to guest speakers for all occasions. Please call our Box Office at 239-389-6901 for all the details.
Q. WHY ARE SOME SHOWS LABELED SPECIAL EVENTS?
A. Certain shows are labeled as special events per our contracts to eliminate any special offers or discounts that may reduce the cost of the performance. Please check out our calendar of events to determine if your discount or special offer is valid for a specific show.
Q. HOW OFTEN DO YOU HAVE SPECIAL EVENT SHOWS?
Every month it varies, however, we typically have 2 special events per month and 1-2 non-special events depending on the time of the year.
DISCOUNTS AND PROMO CODES
If you have a special discount ticket you must call to make an advanced reservation and show up 30 MINUTES prior to showtime at will call to claim your tickets. YOU MUST BRING YOUR COUPON OR DISCOUNT TO CLAIM YOUR TICKETS. Promo codes typically have limitation on number of uses and time to claim them. So if you are entering a promo code that is not taking a discount off the event, the event may have reached its limit or expiration day.
- To enter an online promotion code, go to the homepage and click buy tickets for the specific weekend the promotion is for.
- Click buy tickets for the night you are using the promotion for.
- At the top of the page, enter promotional code where it says ENTER PROMO CODE.
- Then click the button next to the field to submit the code.
Promo codes typically have limitation on number of uses and time to claim them.
So if you are entering a promo code that is not taking a discount off the event, the event may have reached its limit or expiration day.